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How 1xbey Handles Your Personal Information

Your privacy is a real operational commitment here, not a checkbox. This page explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we protect it.

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Explore the Lobby Read FAQ

What We Collect and Why

1xbey Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you provide — name, contact information, and the payment method you choose to fund your wallet. For deposits and withdrawals via bKash, Nagad or Rocket, we record transaction references and amounts. This is standard for any wallet-based

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account and lets us verify your transactions, process withdrawals and keep your account secure. We also collect device and session data — your browser type, IP address and how you navigate the lobby. This helps us detect unusual login attempts and keep your account from being
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accessed by someone else. Cookies store your session state so you stay logged in across pages without having to re-enter your PIN each time. We do not sell your data to third parties. We share information only where it is required for payment processing, fraud prevention
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or where applicable law in your region requires it. How this applies to you depends on local data protection rules and eligible regions. If you have questions about what we hold on your account, contact our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what personal data we hold, request a correction or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat in the lobby, by email, or through the in-app help section on your mobile browser. We aim to respond to data requests within a reasonable time and will confirm receipt when your message arrives.

Team online

Live Chat

Available directly in the lobby. Start a chat from the account menu and our team will handle your privacy request from there.

Email Support

Send your data request to our support address. Include your registered mobile number so we can locate your account quickly.

In-App Help

Open the help section from your mobile browser account menu. Submit a data or privacy query and track its status from the same screen.

HOW WE PROTECT YOU

Data Security and Your Account Rights

We keep your account data behind SSL encryption for all connections. Payment details for bKash, Nagad and Rocket transactions are handled through secure payment channels and are never stored as plain text on our servers. Your account is protected by OTP verification on login — the one-time code goes to your registered mobile number, so access requires something only you carry.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations in eligible regions. You can request deletion after closing your account.

Cookie Use

Session cookies keep you logged in while you browse. You can clear them from your browser settings at any time, though this will log you out of the lobby.

Payment Data Handling

Transaction references from bKash, Nagad and Rocket are stored to confirm deposits and process withdrawals. They are not shared with advertisers or unrelated third parties.

Request Your Data

You can request a copy of the personal information we hold on your account. Contact support through live chat or email with your registered number to start the process.

Common Questions About Your Privacy

Here are the questions we hear most from account holders about how their data is used, stored and protected on 1xbey.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

We do not sell your data. We share it only with payment processors required to complete your transactions, and where local law in your eligible region requires disclosure.

Transaction references and amounts are stored encrypted. They are used only for deposit confirmation, withdrawal processing and fraud checks — never for advertising or external profiling.

Yes. Contact our support team via live chat or email with your registered mobile number. We will confirm receipt and process your data access request in line with applicable regulations.

Close your account first, then submit a deletion request through live chat or email support. We will remove your personal data subject to any retention period required by local regulations.

Inactive accounts are retained for the period required by applicable law in eligible regions. After that period, personal data is deleted or anonymised. Contact support for details specific to your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How 1xbey Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-App Help

Data Security and Your Account Rights

Data Retention

Cookie Use

Payment Data Handling

Request Your Data

Common Questions About Your Privacy

01 What personal data does 1xbey collect when I open an account?

02 Does 1xbey share my data with third parties?

03 How are my bKash or Nagad transaction details stored?

04 Can I request a copy of the data 1xbey holds on me?

05 How do I ask 1xbey to delete my account data?

06 What happens to my data if I stop using my account?

Privacy Policy

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